Thank you for supporting independent art. Every piece in our store is made with care and creativity — whether it’s a one-of-a-kind original or a made-to-order print. Please read our policy carefully before making a purchase.
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- You must provide proof of purchase.
Non-returnable items include:
- Original artworks
- Commissioned or custom pieces
- Digital downloads
- Items on sale or marked as final sale
Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note: Shipping costs are non-refundable.
Return Shipping
You are responsible for paying the return shipping costs unless:
- The item arrived damaged, or
- You received the wrong item
If your item was damaged in transit, contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item
- Photos of the packaging
Order Cancellations
Orders may be canceled within 24 hours of purchase. After that, production and shipping may have already begun and cancellation may not be possible.
To initiate a return, please contact us at:
Start a Return
📧 [raylene@raymay.art]
Include your order number and reason for return.
We’ll guide you through the next steps.
Please keep in mind that:
- Colors may vary slightly due to screen settings
- Minor imperfections are part of the handmade and artistic process
We appreciate your understanding and support of independent artists!